Help/FAQs

Getting Started

  • It's my first time to the site, what do I do?
  • I forgot my username or password, how can I get access to the site?
  • How can I reset my password?
  • I have an existing membership, but I can't remember what email address I use.
  • Where do I access my member benefits like webinars, communities, and more?
  • How do I connect with other users in the user group?
  • Can I post a job opening on CMA?

My Profile

  • Where do I edit my contact information?

Events

  • How do I register for an event?
  • What if I miss an event I registered for?
  • How do I invite others from my company to attend an event?
  • How do I subscribe to your RSS feeds?
  • Can I add the event RSS feeds to my website?

Firewall and Site Access Information

  • What are the IP addresses for channelmarketingalliance.com?
  • How do I whitelist the domain so I'm sure to receive emails from the website/community? (When you whitelist a domain, you are ensuring the emails from this domain are not considered spam. Contact your internal IT department to have the Dynamic Communities IP domains added to your whitelist).
  • Is the CMA website accessible through any browser (Internet Explorer, Chrome, Firefox, Edge and Safari)?

Cancellations & Refunds

  • What is your cancellation and refund policy?

HELPFUL LINKS



Keep up with new site enhancements, marketing best practices and more!

CMA BLOGS

 

Don't see the answer to your question? Our fantastic support team is standing by to help you out!

ASK SUPPORT

 

Getting Started

Q. It’s my first time to the site, what do I do?

A. To have access to register for events, post discussions, and create a profile – among other things – you’ll need to create a username and password. To do so:

  1. Click the Login button in the upper right corner
  2. Click the Sign Up button
  3. Enter your email address. If you’ve previously been involved with Dynamic Communities event or D365UG/AXUG, D365UG/CRMUG, GPUG, NAVUG, DSLUG, or PBIUSERGROUP.COM, make sure to use the email address you’ve been using with us. If your email does not a match a record in our system, you will be taken through the profile setup process.
  4. If your email matches an existing record, follow the prompts to have a password reset emailed sent to you which will allow you to update your username and password.

Q. I forgot my password or username, how can I get access to the site?

A. If you’ve forgotten either your username or password, follow the steps as if you were creating a new account.

  1. Click the Login button in the upper right corner
  2. Click the Forgot Password link
  3. Enter your email address associated with your account. If you've previously been involved in CMA or have a membership, make sure to use the email address you've been using with us. Can’t remember your email address?
  4. You have 3 options to recover your password: email to your primary email, email to your secondary email or text message to your mobile phone. You will need to provide your secondary email and mobile phone in order to use these options. Mobile phone numbers must be validated before being used for password recovery.
  5. Follow the prompts for your chosen password recovery method.
  6. If you chose email, a reset link will be emailed to you. When you follow the link, you can reset both your username and password OR just your password. If you chose mobile phone, a reset link will be texted to you. After validating the code, you can reset both your username and password OR just your password.

 

Q. How can I reset my password?

A. There are two ways to reset your password. If you are logged in, navigate to your Profile. Click the Edit Update Contact Details button. Select the Update Login option.

You can also reset your password following the steps below:

  1. Click the Login button in the upper right corner
  2. Click the forgot password link
  3. Enter your email address associated with your account. If you’ve previously been involved in CMA or have a membership, make sure to use the email address you’ve been using with us. Can’t remember your email address?
  4. You have 3 options to recover your password: email to your primary email, email to your secondary email or text message to your mobile phone. You will need to provide your secondary email and mobile phone in order to use these options. Mobile phone numbers must be validated before being used for password recovery.
  5. Follow the prompts for your chosen password recovery method.
  6. If you chose email, a reset link will be emailed to you. When you follow the link, you can reset both your username and password OR just your password. If you chose mobile phone, a reset link will be texted to you. After validating the code, you can reset both your username and password OR just your password.

 

Q. I have an existing membership, but I can’t remember what email address I used in my record.

A. If you’ve setup your username & password already, login with those credentials. Navigate to your Profile, your email will be on the left, or you can edit under the Edit Contact Details button. The email address associated with your record will display.

If you haven’t setup your username & password yet and you think you know your email address, click the blue Login button. Click the Sign Up button and enter the email address you think might be associated with your account. If the email address is recognized in the system, you'll be prompted to reset your password. If your email address is not recognized, you'll be prompted to create a new account. Click Cancel, and please email our support team at support@dynamiccommunities.com and we will look up your email address for you.

Q. Where do I access my CMA benefits like webinars, communities, Academy Workshops, and more?

A. Check under the Learn & Engage tab on the left navigation menu

  • Upcoming Webinars – See the full scope of upcoming virtual events for CMA. View all of our upcoming webinars, filter by tags and other criteria.
  • Webinar Recordings – Missed a webinar you really wanted to attend? All virtual webinar events are recorded and available for Members to view when it fits their schedule.
  • CMA Courses (COMING SOON!) – CMA plans to offer in-depth, instructor led courses in a virtual classroom environment. This gives you a chance to dive into a specific topic and get time hands-on with an expert instructor available to answer questions – all from the comfort of your desk! View the full schedule and get registered.
  • Discussion Forum – Tap into the collective knowledge of the CMA community! Post product specific question in the Open Forum to get answers and insights from your peers. If you have questions about membership, registrations or CMA, fill out a support ticket and a member of our staff will follow up with you.

Q. How do I connect with other users in the user group?

A. If you are a CMA member, if you click on another CMA member's profile - you can send them a CONTACT REQUEST. This will add the user to your virtual CMA rolodex to get in contact easier with each other! You can also choose to show parts of your profile to ONLY your approved contact list, such as your email address or phone number.

Q. Can I post a job on CMA?

A. Posts about job openings and/or announcements are not allowed in any of CMA online forums as per our Code of Conduct. This includes posting open positions at your company as well as advertising that you are looking for a job. 

Q. Where do I edit my contact information?

A. Once logged in, navigate to your Profile by clicking the drop down next to your picture in the upper right and clicking the Profile option. You can edit by going to the Update Contact Details button.

Q. What are the IP addresses for channelmarketingalliance.com?

A. Our website, www.channelmarketingalliance.com, has two dedicated IP addresses which it is hosted on: 52.70.138.1952.6.165.57 and 64.94.16.100. If your company has firewalls set up to restrict website access these two IP addresses will need to be added to your allowed list in order for you to access www.channelmarketingalliance.com. 

 

Q. How do I whitelist the domain so I'm sure to receive emails from the website/community?

A. Please add the following IP addresses to your company's whitelist: 

54.240.14.216
54.240.14.217
54.240.14.218 
54.240.14.219 
54.240.14.220 
54.240.14.221
54.240.14.31 
54.240.14.32 
54.240.14.78 
54.240.14.79 
54.240.14.80 
54.240.14.106

  

Q. Is the CMA website accessible through any browser (Internet Explorer, Chrome, Firefox, Edge and Safari)?

A. Yes, the website is compatible with all web browsers. If you are using Safari, you will need to enable cookies to Always Allow in the Settings. On a desktop, open Safari -> Setting -> Block Cookies -> Always Allow. On a phone, open Settings -> Safari -> Block Cookies -> Always Allow. 

Q. How do I register for an event?

A. From any event list or schedule, click on the event title or the Details button. If you are already logged in, you will see a Register button on the right side of the event description. Click the button and follow the instructions to complete your registration.

If you're not already logged in, click the Login & Account Setup button. After entering your credentials, the Register button will be visible. Click the button and follow the instructions to complete your registration.

NEW: Use the one-click register option which will automatically register you for the event

 

Q. What if I miss an event I registered for?

A. If you miss an event you registered for – don’t worry! All virtual webinars are recorded and published in the Recordings Library. These recordings are available to CMA Members whenever it fits in their schedule. You can access webinar recordings by selecting the Webinar Recordings option under Learn & Engage in the left navigation menu. Make sure to Register for these events even if you are not sure if you can make it, you will receive an email with a link to the recording, usually within 24 – 48 hours after the recording date.

 

Q. How do I invite others from my company to attend an event?

A. If you see an event you want to share with a colleague or friend, open the Event by clicking on the Name link or the details button, use the Share Bar to share through social media, email or to receive a link for sharing.

 

Q. How do I subscribe to your RSS feeds?

A. Click on the RSS feed you want to subscribe to; feeds are located on the Webinars web pages. In Internet Explorer and Firefox, you should see options on how to consume the feed and the ability to subscribe (similar to the screenshot below).

If you are using Chrome, you will need to install an RSS Feed Reader if you do not currently have one in order to consume and subscribe to the RSS feed.

  

 

Q. Can I add the event RSS feeds to my website?

A. Yes, feel free to add any and all CMA RSS Feeds to your website! To get the URL for the feed, click on the icon for the feed you want to add. Copy the URL from the browser address bar. Depending on what website platform you use, you may have available widgets for displaying the RSS feed on your site (like what we have on our Home Page for the Open Forum discussions). Every web platform is different so if you're unsure of how your site can consume the RSS feed, check with your IT department or website administrator.

 

 

Q. What is your cancellation and refund policy?

A. All purchases are final and not eligible for refund unless otherwise noted for the specific program or event.